Returns & Exchanges
Due to the perishable nature of our tallow-fried corn chips, we cannot accept physical returns; however, we are committed to ensuring you love every crunch and will replace any order that arrives damaged or unsatisfactory.
Contact Support
Email our team within 7 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach a photo of the product packaging and the shipping box to help us improve our quality control and shipping processes.
Review Process
Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or replacement.
Resolution
Once approved, we will ship out a fresh batch of MASA chips or issue a full refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing